Deliver instant, intelligent engagement with AI-powered chat and voice assistants designed for retail.
Your customers want answers now — not tomorrow.
One iota’s AI & Bots solution enables 24/7 customer interaction, powered by natural language processing and integrated directly with your eCommerce and CRM systems. Whether it’s support, discovery, or purchase, AI handles it seamlessly.
Retailers face rising customer expectations and limited team capacity. Live chat and customer service can’t scale efficiently without automation — leading to delays and missed opportunities.
We deploy conversational bots that automate FAQs, product queries, and order tracking — and escalate complex issues to human agents when needed. Integrated across your digital channels, these bots ensure customers get instant, relevant responses.
Serve customers anytime, anywhere.
Enable product search, recommendations, and checkout via chat.
Escalate to live agents with full conversation context.
AI models improve accuracy and personalisation over time.
AI chatbot and voicebot development
eCommerce and CRM integration
NLP model training and analytics
Multichannel deployment (web, app, WhatsApp, Messenger)
Reduce support costs by up to 60%
Increase conversion by improving responsiveness
Free human agents for complex interactions
Deliver instant, intelligent responses across chat and voice. Enhance support, enable commerce, and provide seamless handover to human agents when needed.
