PERSONALISATION

Loyal customers are regular visitors to your app and with a careful approach to onboarding and engagement they will share data with you that helps to drive better experiences through personalised content.

MEMBERSHIP

Rewarding loyal customers is key to building advocacy and for many brands, a membership scheme is a key part of this strategy for their app. Driving engagement through points aligned to events, exclusive offers, and product launches helps to drive engagement and conversion.

SHOPPING

A laser focus on ensuring a frictionless shopping experience is key to delivering great customer experiences and a measure of a successful mobile app.

“Pro:Direct Sport is delighted to partner with One iota on this project, the app is an important component in our customer engagement strategy. We are confident and have high expectations that this collaboration will put us in a great place to serve our customers with personalised content, help us to launch new and exciting products,with our brand partners and continually evolve and improve the customer experience.”

PRO:DIRECT

eCommerce and Marketing Director

We’re delighted to be working with One iota on developing this mobile app for our customers. Having worked with the team at One iota for several years now, they were the partner of choice for us on this project; particularly given their extensive knowledge of our business, the fast pace of the sportswear market, and the requirements of our digital‐savvy customers.

LIFE STYLE SPORTS

Go To Market Director

As a fashion brand, we are always looking at innovative approaches to enhancing our customer experience in-store. When we first encountered One iota, we immediately saw that their extensive experience could help us expand our digital reach.

HUGO BOSS

Director Global Retail Operations

“Partnering with One iota marks the start of an exciting phase for Woodhouse, as we seek to hit ambitious targets in the coming months. We see the new native mobile app as key to our success and know that we can trust One iota to help deliver the experience that our customers have come to expect from us. With their all-encompassing knowledge of digital retail, One iota was the obvious partner to take us forward”.

WOODHOUSE

Managing Director

As part of our ongoing strategy we continue to drive multi-channel innovation to meet the needs of our customers by providing them with world-class shopping experiences. We wanted to develop an in-store solution to meet customers’ demands for our full range of products, whilst fulfilling our objective of joining up both online and in-store. One iota have proved to be the ideal partner for us – developing and implementing a fantastic in-store assisted sale iPad app which fully integrates with our existing business systems.

SUPERDRY

Director Global Retail Operations

STORE COMMERCE

DRIVING CUSTOMER ENGAGEMENT AND CONVERSION THROUGH:

INSPIRE

Use localised and personalised content to inspire customers as they enter the store. Localised content by country or department can be delivered via the cloud to each store.

ENGAGE

Leading brands are adopting apps that allow customers to interact with social content and products in-store. Staff apps allow team members to assist the customers with search, trying product and building outfits.

CONVERT

Higher levels of engagement and lower levels of friction in the trying and buying process are proven ways to increased sales conversion and to drive cross sell and up sell activity.

Inspire, Engage & Convert

Client Work

App Commerce