Deliver timely, personalised communication through automated workflows that delight customers and save your team time.
Automation is the key to scaling retail communication.
One iota’s Contact Automation platform ensures your customers receive relevant, proactive updates — from order confirmations to loyalty rewards — without manual effort.
The result: better CX, less admin.
Manual communication processes slow teams down and risk errors or delays. Retailers need reliable, automated workflows that maintain personalisation while improving efficiency.
We automate key contact points — order updates, delivery tracking, marketing messages, and more — using integrated workflows connected to your Shopify and CRM systems.
Never miss an update, from purchase to delivery.
Use customer data to tailor automated messages.
Send via email, SMS, WhatsApp, or push notifications.
Reduce repetitive workload and improve response speed.
eCommerce and CRM automation
Multi-channel workflow builder
Analytics and optimisation tools
AI message generation
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Reduce service costs by up to 50%
Improve customer satisfaction and retention
Free up staff to focus on higher-value work
Use integrated workflows to automate notifications, marketing messages, and cross-channel updates, improving efficiency and boosting customer satisfaction.
