Head of Multi-Channel, Life Style Sports
Our customers and sales team members loved the assisted selling experience in our stores. Team members were able to engage customers and help with their buying decision, offering them the full range of products and sizes, whilst customers benefitted from a seamless next-day delivery service.
ABOUT LIFE STYLE SPORTS
Life Style Sports is Ireland’s largest sports retailer of sporting goods and sports fashion operating 53 outlets across the Republic of Ireland and Northern Ireland.
ENHANCING CUSTOMER EXPERIENCE & DRIVING STORE SALES
The retailer was looking for a technology partner who could support its aim to drive more sales, whilst enhancing the shopping experience for its customers in-store.
OUR ASSISTED SALE IPAD APP
Following the technical integration between Life Style Sports’ existing eCommerce platform and our cloud-based platform, ‘MESH’ which runs in the Amazon Web Services (AWS) environment, the assisted sale iPad app was designed and developed in line with the latest features and functionality requested by Life Style Sports.
With the retailer’s entire product range available on the iPad app, sales team members have access to more product information than ever before, and have the ability to check stock availability both online and in all Life Style Sports’ stores. Deployed on an iPad, the assisted sale app integrates with Adyen’s all-in-one payments platform, ensuring a fast and convenient checkout process for customers.
The iPads are carried around the store by sales team members who are able to engage with and assist customers anywhere in-store.
EMPOWERING TEAM MEMBERS TO MAXIMISE STORE SALES
Deployed in over 50 Life Style Sports stores across Ireland, the retailer trained all of its staff in assisted selling to truly maximise sales performance and advance overall retail sales. Following implementation, Life Style Sports experienced sales uplift of between 5% and 10% across all of its stores.
OUR CLIENTS INCLUDE
Superdry were looking for a technology partner who could help it create a connected online and in-store shopping experience.
HUGO BOSS wanted to explore ways in which it could improve customer interaction through new digital channels in its stores across the globe.
Quiz wanted to improve the customer experience and drive sales growth in its stores.